Packet Integrity Remedy
Revised 9 September 2026
Returns or exchanges may be reviewed for eligible seed orders where the wrong item is delivered, shipment is lost, or the product arrives damaged.
Window
Open a claim within 48 hours of the first successful delivery scan, attaching clear photos of carton and packets.
We review
- SKU or pack weight that does not match the invoice.
- Transit crush, puncture, or moisture ingress that makes sowing unsafe.
- Courier “delivered” status with no parcel received (documented with the carrier).
Outside scope
- Natural seed mottling, foil scuffs that do not breach the seal, or minor carton crease.
- Failed delivery caused by unreachable phones or incomplete addresses.
- Packets already opened and partially sown before the desk is notified.
How to file
Use Track & Support with your RB reference, a short narrative, and photographs. The seed desk acknowledges within two working days.
Outcomes
Approved cases may receive replacement stock (if available), proportional refund, or atelier credit — chosen to restore fairness quickly.