RB Enterprise · help center
Help center
Find answers about accounts, orders, product quality, and payment — 256 products in our shop.
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01 How do I create an account?
Register with email and password. A 6-digit OTP arrives in your inbox — enter it on the Account page before checkout.
02 Why must my email be verified?
Verified email keeps confirmations, tracking, and support replies reachable. Resend OTP anytime from Account.
03 Where is my order history?
Sign in and open My orders for past purchases and delivery updates.
01 How do I track a seed order?
Use order number + email on Track order. Status email is sent after checkout and when the status changes.
02 Can I cancel or request a refund?
Open the order status page and submit a support form. Our team replies during working hours.
03 When will I receive confirmation?
Confirmation email is sent right after checkout. UPI continues to the payment page; COD orders queue for packing once accepted.
01 How are seeds packed?
Moisture-safe foil packets help protect germination quality in transit.
02 What if my order arrives damaged or wrong?
Report within the remedy window with photos. See Returns policy.
03 How should I store seeds?
Keep packets sealed, cool, and dry until sowing. Avoid humidity and direct sun.
01 Which payment methods are accepted?
We accept UPI and COD on eligible PINs. COD may include ₹49 shown at checkout.
02 Do prepaid orders get free shipping?
Yes — UPI prepaid seed orders include free standard shipping.
03 Do you deliver across India?
Yes, subject to courier serviceability. See the Shipping guide.